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We do not accept returns unless the product is defective.
Customers must inform us of any defect within 7 days of receiving the product. After 7 days from the date of delivery, the product will not be eligible for return.
Please Note: Sale products are not applicable for return.
We do not offer refunds unless the product is confirmed to be defective. If the product is defective we will offer a exchange product or issue a credit note so that customer can use the credit note for future orders. Please note the credit note will be issue within 3-4 working days and it will be added to your wallet after receiving the defective product,. The expiry limit for the credit note will be 3 months.
Customers must notify us within 7 days of receiving the product. Refund requests made after 7 days from the date of delivery will not be considered.
Please Note: Sale products are not applicable for refund.
Exchange is not allowed for customized products. However, we offer one-time free alteration.
Please refer to our Alteration Policy for more details.
We accept exchanges for non-customized products under the following conditions:
Customers must inform us about the issue within 7 days of receiving the product.
The product must be returned to our Head Office.
Once we receive the returned product, we will deliver the exchanged product within 7-10 working days.
The value of the returned product must be equal to or less than the value of the exchange product selected.
Please Note: Sale products are not applicable for exchange.
Our product don't include shipping charges so we take standard Rs.125 shipping charge for all orders.
FAULTY GOODS
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. We at Sanchi's Parampara take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting sanchisparampara@gmail.com about the fault.
Returns of faulty goods must be returned to us within 7 days of being received.
If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase. Please note that refunds can take up to 30 days and are subject to regulations. Credit note will be applicable for 1yrs after the issuing date.